Improving your pricing model to be more accurate and predictable is critical to running a successful business. I worked with a company that claimed to have a good pricing model in place that would generate solid profitability for their business. When I asked to see their company Profit and Loss (P&L) Statement, they showed a […]

What Great Leaders Do During Troubling Times Just about everywhere you turn, there’s nothing but bad news. The U.S. economy, the Ukrainian war with Russia, and the COVID-19 pandemic are just a few examples. This creates anxiety about the future for our employees and customers. Let’s discuss the topic of leading during uncertain times. As […]

Coaching is a critical skill for leaders but many struggle with how to have these conversations with employees. The benefits of having meaningful conversations are improved employee performance, increased engagement and decreased turnover. In fact, a recent Metrix Global study found that 93% of companies reported significantly less turnover when they offered coaching to employees. […]

Whether we’re technically in a recession or not, times are hard for small businesses and their customers. The Fed continues to signal its priority is reducing inflation, which means interest rates will continue to increase. This means further challenges to the U.S. and the global economy. The following are tips for your business during these […]

Do you struggle with accountability in your organization? Many of my clients want to improve accountability by don’t know where to start. To me, accountability means taking responsibility for your actions, behaviors, performance and decisions at work. I like the quote “Accountability is the glue that ties commitment to the results.” by Bob Proctor best […]

Growing your business is hard, especially during the challenging times we face in today’s market. What can business owners do to grow and improve their results? Most start with increasing their marketing spending or adding to their sales force. While these may be helpful, they typically fail. It’s like shooting and hoping to hit a […]

Employee Satisfaction Doesn’t Always Equal Engagement Most companies think of employee satisfaction as an important goal to keep employees happy. GALLUP® looks at this differently and introduced the concept of Employee Engagement which they define as “the involvement and enthusiasm of employees in their work and workplace.” Measuring employee engagement helps you understand if your […]

I love Warren Buffet’s quote “If you don’t know the score, you can’t tell the winners from the losers.” We all know to watch the scoreboard at a basketball game to see which team is winning. Like sports, a Business Scorecard has become a popular tool to track activities and performance throughout organizations. Traditionally, Business […]

Is your business operating at peak performance? It’s always good to establish a baseline on how you’re performing by using a business diagnostic tool. This will help identify where you need to focus to make improvements and measure your progress. This is similar to managing your personal health. When you visit your health care provider, […]